Case Management Services

Case Management is a Texas Medicaid benefit for eligible patients who have medical-related needs that might affect their health care. The patients must be eligible for Medicaid and be either:

  • A child birth through age 20 with a health condition or health risk.
  • A woman of any age who has a high-risk pregnancy.

Many of these patients have complex needs that range from specialty referrals and medical equipment/supplies to educational, psychosocial, financial and transportation services. Case Managers, who are licensed Social Workers or RNs, help patients and their families find and get these services.

You can access resources that provide information on case management services from this page.

Making Referrals

Health-care providers play an important role in referring their patients with such needs for case management services. To make a referral, call 1-877-THSTEPS or obtain a Referral Form.

Resources for Providers

Learn more about Case Management available to your patients and their families by viewing this tutorial.

Ordering Print Materials

The printed materials below are available for download in PDF format and can be ordered here.

Download Adobe Reader to view PDFs.

Case Management Brochure

Case Management Brochure

English / Spanish  |  English / Vietnamese

Case Management Poster

Case Management Poster

English  |  Spanish  |  Vietnamese

Flyer for Case Management Provider Recruitment

Flyer for Case Management Provider Recruitment


Resource for Approved Case Management Providers

The following tutorial has been specifically designed for case management providers who have been approved by DSHS to provide case management services. This is supplemental training to enhance your provision of case management services.

Resources for Personal Care Services

Personal Care Services (PCS) is a Medicaid benefit that helps clients with everyday tasks. These tasks are called activities of daily living (ADLs) and instrumental activities of daily living (IADLs).

For more information, or for questions about the PCS benefit, call the Texas Medicaid & Healthcare Partnership (TMHP) PCS Client Line toll free at 1-888-276-0702, Monday through Friday, 7 a.m. to 7 p.m.

To download brochures, see below:

Adult Care Brochure

Adult Brochure

English  |  Spanish

Child Care Brochure

Child Brochure

English  |  Spanish

Learn More About Case Management Services

If you are interested in becoming a Case Manager or would like more information, call 512-776-2168, email us or visit the DSHS website.