HHSC's Medical Transportation Program

Medicaid provides free transportation for Texas Health Steps patients and most others who use Medicaid medical and dental services, provided they have no other mean of transportation to make it to receive medically necessary care services. Children with Medicaid and their parent or caregiver can get free rides or money to help get to and from the doctor, dentist, hospital, or drug store. Some adults with Medicaid can get free rides, too.

Advantages for Health-Care Professionals:

  • Medicaid rides help patients miss fewer appointments, reducing no-shows and the need to overbook appointments.
  • With a single call to Medicaid’s transportation hotline, your office or patient can arrange travel for an entire month for ongoing appointments such as renal dialysis for kidney disease.

Arrange rides by calling Medicaid's toll-free transportation hotline: 1-877-MED-TRIP Monday to Friday, 8 a.m. to 5 p.m.

Clients in the Houston/Beaumont Service Delivery Area (SDA) should call Medical Transportation Management at 1-855-687-4786 Toll Free to arrange services.

Clients in the Dallas/Fort Worth Service Delivery Area (SDA) should call LogistiCare at 1-855-687-3255 Toll Free to arrange services.

Parental Accompaniment Requirement for the Medical Transportation Program

The Texas Health and Human Services Commission administrative rules that govern parental accompaniment of children who receive Medical Transportation Program services requires that a parent or guardian, or other adult approved by the parent who is not employed by or affiliated with the provider to accompany the child on a ride provided through the Medical Transportation Program. Parents or guardians who cannot travel with their child should use the Parent Authorization Form (PAF) for children 14 years or younger to designate another adult to travel with their child. Parents can designate up to two (2) adults who can go with their child.

Medical Transportation Program oversees operation of two transportation service delivery models that comply with federal regulations, are efficient and meet patients' needs. Nonemergency Medical Transportation (NEMT) services include bus tickets for public transportation, rides from contracted providers, mileage reimbursement, and out of state travel to receive medically necessary health care service

New Service Delivery Model: Managed Transportation Organizations

Effective September 1, 2014 HHSC implemented a new nonemergency medical transportation service delivery model. Managed Transportation Organizations (MTOs) replaced Transportation Service Area Providers (TSAPs). Managed Transportation Organizations are contracted vendors selected to provide NEMT services to MTP eligible clients. The delivery of NEMT services is performed in contiguous counties within a managed transportation service region. The MTO's are responsible for providing an array of transportation and related services to include: contracted rides, tickets for mass transit; Individual Transportation Participant (ITP); meals and lodging; Advanced Funds; out of state travel and commercial airline transportation services.

Full Risk Broker Areas

In March and April 2012, full risk brokers (FRBs) started managing nonemergency medical transportation (NEMT) services in the Houston/Beaumont and Dallas/Fort Worth service delivery areas.

Clients in the Houston/Beaumont Service Delivery Area (SDA) should call Medical Transportation Management at 1-855-687-4786 Toll Free to arrange services. Counties in this area include: Austin, Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Matagorda, Montgomery, Newton, Orange, Polk, San Jacinto, Tyler, Walker, Waller, and Wharton counties.

Clients in the Dallas/Fort Worth Service Delivery Area (SDA) should call LogistiCare at 1-855-687-3255 Toll Free to arrange services. Counties in this area include: Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant counties.

Resources for Providers

Learn more about the Medical Transportation Program by viewing one of our animated tutorials or training presentation created for providers.

Resources for Patients

These education materials are useful in educating your patients about free rides to Medicaid medical and dental appointments. They are available for download in PDF form or can be ordered here.

Wallet CardsWallet Cards English | Spanish

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For more information, visit HHSC's website and click on "Questions about your Benefits?"