HHSC's Medical Transportation Program

Medicaid provides free transportation for Texas Health Steps patients and most others who use Medicaid medical and dental services.

Advantages for Health-Care Professionals:

  • Medicaid rides help patients miss fewer appointments, reducing no-shows and the need to overbook appointments.
  • With a single call to Medicaid’s transportation hotline, your office or patient can arrange travel for an entire month for ongoing appointments such as renal dialysis for kidney disease.

Arrange rides by calling Medicaid's toll-free transportation hotline: 1-877-MED-TRIP Monday to Friday, 8 a.m. to 5 p.m.

Clients in the Houston / Beaumont Service Delivery Area (SDA) should call Medical Transportation Management at 1-855-687-4786 Toll Free to arrange services.

Clients in the Dallas / Fort Worth Service Delivery Area (SDA) should call LogistiCare at 1-855-687-3255 Toll Free to arrange services.

New Rule - Parental Accompaniment for the Medical Transportation Program (MTP)

The Texas Health and Human Services Commission (HHSC) is delaying the implementation of administrative rules that restrict the adults that a parent or guardian may authorize to accompany their child to Texas Health Steps (THSteps) visits or on rides provided by the Medical Transportation Program (MTP). Due to a recent court decision, HHSC did not begin enforcement of the rule as planned on April 1, 2013.

Please be aware that the rule (§354.1133 of Title 1, Part 15 of the Texas Administrative Code) has not been repealed and HHSC may fully implement and enforce the rule at a later date. For more information, call the TMHP Contact Center at 1-800-925-9126.

Advance Funds

Effective June 1, 2012, the Medicaid Transportation Program (MTP) implemented a new travel expenses policy (formerly known as advance funds, upfront funds or client financial services). The policy changes the administration of transportation services from the issuance of advanced funds to use of contracted lodging and meal services and reimbursement for verified mileage expenses. The changes are intended to establish systems of accountability which include tighter financial controls while maintaining access to care.

Full Risk Broker Areas

In March and April 2012, full risk brokers (FRBs) started managing non-emergency medical transportation (NEMT) services in the Houston / Beaumont and Dallas / Fort Worth service delivery areas. NEMTservices include bus tickets or vouchers for public transportation, rides from contracted providers, mileage reimbursement, and out of state travel, if treatment requires it. Services to clients will not change, but the way clients access services will change.

Clients in the Houston / Beaumont Service Delivery Area (SDA) should call Medical Transportation Management at 1-855-687-4786 Toll Free to arrange services. Counties in this area include: Austin, Brazoria, Chambers, Fort Bend, Galveston, Hardin, Harris, Jasper, Jefferson, Liberty, Matagorda, Montgomery, Newton, Orange, Polk, San Jacinto, Tyler, Walker, Waller, and Wharton.

Clients in the Dallas / Fort Worth Service Delivery Area (SDA) should call LogistiCare at 1-855-687-3255 Toll Free to arrange services. Counties in this area include: Collin, Dallas, Denton, Ellis, Erath, Hood, Hunt, Johnson, Kaufman, Navarro, Palo Pinto, Parker, Rockwall, Somervell, Tarrant, and Wise.

Medicaid provides free transportation for Texas Health Steps patients and most others who use Medicaid medical and dental services, provided they have no other means to make it to their visit. Children with Medicaid and their parent or caregiver can get free rides or money to help get to and from the doctor, dentist, hospital, or drug store. Some adults with Medicaid can get free rides, too.

Resources for Providers

Learn more about the Medical Transportation Program by viewing one of our animated tutorials or training presentation created for providers.

Resources for Patients

These education materials are useful in educating your patients about free rides to Medicaid medical and dental appointments. They are available for download in PDF form or can be ordered here.

Wallet CardsWallet Cards English | Spanish

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For more information, visit HHSC's website and click on "Questions about your Benefits?"