Case Management Services
Case management is a Texas Medicaid benefit for eligible patients who have medical-related needs that might affect their health care. The patients must be eligible for Medicaid and be either:
- A child birth through age 20 with a health condition or health risk.
- A woman of any age who has a high-risk pregnancy.
Many of these patients have complex needs that range from specialty referrals and medical equipment/supplies to educational, psychosocial, financial and transportation services. Case managers, who are licensed Social Workers or RNs, help patients and their families find and get these services.
You can access resources that provide information on case management services from this page.
Health-care providers play an important role in referring their patients with such needs for case management services. To make a referral, call 1-877-THSTEPS, order a Referral Pad, or obtain a Referral Form.
Resources for Providers
Learn more about case management available to your patients and their families by viewing this tutorial.
Ordering Print Materials
The printed materials below are available for download in PDF format and can be ordered here.
Case Management Referral Guide
Flyer for Case Management Provider Recruitment
Resource for Approved Case Management Providers
The following tutorial has been specifically designed for case management providers who have been approved by DSHS to provide case management services. This is supplemental training to enhance your provision of case management services.