Case management services may be available for children birth through 20 years and pregnant women who are eligible for  Medicaid,  have health problems or are at high risk for health problems. Case managers assist patients with a variety of needs. 

Some examples include:  

  • attending a school meeting with the parent to advocate for services.
  • referring patients and families to state and federal benefits, such as Medicaid waivers and Supplemental Security Income (SSI).
  • finding a behavioral health specialist or mental health services.
  • addressing issues such as homelessness, substance abuse, or domestic violence.

Use these screening tools, forms, and other resources to complete and document required components of Texas Health Steps medical checkups.

Refer Patients enrolled in STAR or Traditional Medicaid
  • Call 1-877-THSteps (1-877-847-8377) 8 am to 6 pm, Central Time, Monday through Friday 
  • Download a referral form. Scroll down to Make a Referral to Case Management section and click on Make a Referral Form.
  • Submit a referral form via fax to 512-533-3867.
For School-Related Needs

Refer patients enrolled in STAR Kids to their MCO for case management needs.